Neutrogena's Unsettling Response to Hayden Panettiere's Death The cosmetics giant's attempt to salvage its reputation in the wake of its former ambassador's passing raises more questions than it answers.
In recent years, companies have shifted their approach to social media backlash, prioritizing empathy and concern over aloof indifference or hasty apologies.
Neutrogena claims to be "saddened" by Panettiere's death and acknowledges that it made her feel unsupported during a difficult time.